We want you to be completely satisfied with your purchase. If something isn't right, you can return it within 28 days ā that's double the EU standard of 14 days.
ā 28-Day Return Policy
Changed your mind? No problem. Return any unused product within 28 days of delivery for a full refund.
š Return Conditions
To be eligible for a return, the product must be:
- In its original packaging
- With all tags attached
- Unused and in the same condition as received
- Returned within 28 days of delivery
š How to Return
Step 1: Contact Us
Email us at info@steelcore.ee with your order number and the item(s) you wish to return. We'll confirm eligibility and provide return instructions.
Step 2: Ship the Product
Send your return to our warehouse in Tallinn. You have two options:
- Ship it yourself: Send the package to our Tallinn address (provided in return confirmation email)
- Request a return label: Contact our customer support (info@steelcore.ee) and we'll provide a return label for your convenience
Step 3: Receive Your Refund
Once we receive and inspect your return, we'll process your refund within 24 hours. The refund will be credited to your original payment method.
š«š®š±š»š±š¹ Returns from Finland, Latvia & Lithuania
International returns work the same way:
- Contact us to initiate your return
- Ship the package to our Tallinn address via Posti, Omniva, or your preferred carrier
- Refund processed within 24 hours of receiving the package
š° Return Shipping Costs
| Situation | Who Pays Return Shipping? |
|---|---|
| Changed your mind / wrong size | Customer pays return shipping |
| Defective or damaged product | Steelcore pays return shipping |
| Wrong item sent | Steelcore pays return shipping |
| Exchange (replacement item) | Customer pays return, Steelcore pays new shipment |
š Exchanges
Need a different size or color? We're happy to help with exchanges. Return the original item and we'll ship the replacement at no extra shipping cost to you.
šŖšŗ Your EU Consumer Rights
As an EU-based retailer, we comply with EU consumer protection regulations. You have the legal right to withdraw from an online purchase within 14 days. Our 28-day policy extends this right to give you more time to decide.
ā Questions?
If you have any questions about returns or need assistance, please contact us. We're here to help!