The online store Steelcore OÜ (hereinafter the Online Store) is owned by OÜ Steelcore (registry code EE101818861), located at Kadaka tee 42B, 1A-201, Tallinn, Estonia.
Validity of the Sales Contract, Product and Price Information
These terms of sale apply to purchases of goods from the Online Store.
The prices of products sold in the Online Store are indicated next to the products. A delivery fee is added to the price.
The delivery fee depends on the buyer's location and the chosen delivery method. The delivery fee is shown to the buyer when placing the order.
Information about each product is provided in the Online Store directly alongside the product.
Placing an Order
To order goods, add the desired products to the shopping cart. To complete the order, fill in the required fields and select a suitable delivery method. The amount payable is then displayed on screen and can be paid via a bank link or another payment solution.
The contract enters into force once the amount payable has been received in the Online Store's bank account.
If the ordered goods cannot be delivered because they are out of stock or for any other reason, the buyer will be notified at the earliest opportunity and the amount paid (including delivery costs) will be refunded without delay, and no later than 14 days after the notice is sent.
Delivery
Within Estonia, goods are shipped using the following delivery services: Omniva Standard Parcel, Omniva courier, Omniva parcel lockers and Itella parcel lockers.
Shipping costs are borne by the buyer, and the relevant price information is displayed next to each delivery method.
Shipments within Estonia generally reach the destination specified by the buyer within 1–7 working days of the sales contract entering into force. Outside Estonia, delivery takes place within 14 calendar days.
In exceptional cases, the Online Store has the right to deliver the goods within up to 45 calendar days.
Right of Withdrawal
After receiving the order, the buyer has the right to withdraw from a contract concluded in the online store within 14 days [depending on the products, the buyer may not have a right of withdrawal; in that case, the relevant products and services must be listed and must meet the conditions set out in § 53(4) of the Law of Obligations Act].
The right of withdrawal does not apply if the buyer is a legal entity.
To exercise the 14-day right of return, the ordered goods must not be used in any way other than is necessary to establish the nature, characteristics and functioning of the goods, in the same way as would be permitted when testing goods in a physical store.
If the goods have been used for purposes other than those necessary to establish their nature, characteristics and functioning, or show signs of use or wear, the Online Store has the right to reduce the refund in proportion to the decrease in the value of the goods.
To return goods, the buyer must submit a notice of withdrawal from the purchase and send it to info@steelcore.ee or karl@steelcore.ee no later than 14 days after receiving the goods.
The costs of returning the goods are borne by the buyer, unless the reason for the return is that the goods do not correspond to what was ordered (e.g. a wrong or defective item).
The buyer must return the goods within 14 days of submitting the notice of withdrawal, or provide proof that the goods were handed over to a carrier within that period.
Upon receiving the returned goods, the Online Store will refund to the buyer all payments received under the contract without delay, and no later than 14 days from receipt of the notice of withdrawal.
The Online Store may withhold the refund until it has received the goods back or until the buyer has provided proof of having sent the goods back, whichever occurs first.
If the buyer has expressly chosen a delivery method other than the least expensive standard delivery method offered by the Online Store, the Online Store is not required to refund the costs exceeding the cost of standard delivery.
The Online Store has the right to withdraw from the sales transaction and to demand the return of the goods from the buyer if, due to an error, the price of the goods in the Online Store was displayed significantly below the market price of the goods.
Right to Submit a Complaint
The Online Store is liable to the buyer for any non-conformity of the goods sold with the terms of the contract, or for any defect that existed at the time the goods were delivered and that becomes apparent within two years of the goods being delivered to the buyer. During the first six months after delivery, it is presumed that the defect already existed at the time of delivery. The burden of rebutting this presumption lies with the Online Store.
Upon discovering a defect, the buyer has the right to contact the Online Store no later than two months after its discovery by sending an email to info@steelcore.ee or karl@steelcore.ee, or by calling +372 5308 7623.
The Online Store is not liable for defects that arose after the goods were delivered to the buyer.
If goods purchased from the Online Store have defects for which the Online Store is liable, the Online Store will repair or replace the defective goods. If the goods cannot be repaired or replaced, the Online Store will refund to the buyer all payments made under the sales contract.
The Online Store will respond to a complaint submitted by a consumer in writing or in a form that can be reproduced in writing within 15 days.
Direct Marketing and Processing of Personal Data
The Online Store uses the personal data entered by the buyer (including name, phone number, address, email address and bank details) solely for processing the order and sending the goods to the buyer. The Online Store shares personal data with delivery service providers for the purpose of delivering the goods.
The Online Store sends newsletters and offers to the buyer's email address only if the buyer has expressed a wish to receive them by entering their email address on the website and indicating their consent to receive direct marketing communications.
The buyer may opt out of offers and newsletters sent by email at any time by notifying us by email or by following the instructions in the email containing the offers.
Dispute Resolution
If the buyer has any complaints regarding the Online Store, they should be sent to info@steelcore.ee or karl@steelcore.ee, or the buyer may call +372 5308 7623. If the buyer and the Online Store are unable to resolve a dispute by agreement, the buyer may refer the matter to the Consumer Disputes Committee (Tarbijavaidluste komisjon) of the Republic of Estonia.